Support / privacy / security intake
Contact the ReTale team
Use the structured email intake for privacy requests, data-subject requests, security reports, legal notices, or product support. A support/compliance owner reviews requests manually.
Response intent and priority
Choose the correct channel so requests are routed with the right urgency and reviewer.
- Security findings: Report suspected abuse or vulnerability evidence with impact, affected path, and severity.
- Privacy requests: File DSAR and legal/consumer concerns with store or account scope.
- Merchant support: Route non-legal platform questions and deployment blockers with expected merchant impact.